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30.09.2020
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In almost every area of business, you can implement a bot that will help automate basic processes and organize more effective communication with the audience. The chatbot, of course, will not be able to replace human work, but it will undoubtedly relieve employees and take on routine, repetitive processes. In this article, we will talk about how a chatbot will help in the field of HR.
Read more about the possible bot functions here.
Chatbot features that are useful for recruiters
Search, selection and onboarding training of employees involve enough monotonous and repetitive tasks, that is why in this area, the development of a multifunctional bot or just a simple chatbot is a truly vital decision, especially in case of large companies.
To structure the bot functions and capabilities, let’s break down the recruiters’ work into steps and see how each of them can be speeded up and optimized.
Step 1. Talent search
At this stage, the recruiter needs to explore the job search methods of applicants and draw their attention to the right vacancies. In this case, the bot can perform the following functions:
- search for suitable CVs by position, city and other criteria (import of information from the selected websites, vacancies screening, offers of competitors, etc.);
- sort out and filter the job seekers;
- organize convenient communication between the recruiters and the potential employees;
- also, the HR bot can become a platform for job search and offer the necessary options.
Once the list of candidates is ready and is being regularly updated, it’s time to start the more accurate recruitment process.
Step 2. Selection of candidates for the vacancy
Of course, to hire a new employee, you need to interview him/her in person. But the bot will assist in selecting only a few candidates fitting the main company’s demands out of dozens of applicants. At this stage, the bot can:
- send out or personally ask the applicants some already prepared questions relating to their CVs, work experience or possible working schedule;
- provide tests or test tasks;
- process the candidates’ responses and send the prepared messages or submit the information to the manager for processing;
- answer the recurring questions from job seekers.
When the capabilities of machine intelligence are depleted, it is time for recruiters to work carefully. After all, it is a human who can most accurately determine whether an applicant is suitable for a certain position. Personal qualities, resistance to stress and the veracity of all information play an important role here. It’s time for interviews and professional communication.
Step 3. Arranging interviews
An interview can also be assigned to a well-planned bot, but this is definitely not the best idea. At this stage, it is better to entrust the bot with organizational issues.
- Interview dates and times scheduling. One of the options is to link the bot to the internal calendar of the company and enable candidates to choose the available dates and times of the interview by themselves.
- Scheduling interviews. After choosing the date/time of the interview, the bot can fill the calendar, and you will always have access to the interview schedule.
- Mailing, providing information for applicants about the office location and similar data.
When the interviews are over and all the decisions have been made, it is important to provide the new employees with information support and follow-up assistance in their work.
Step 4. Adaptation and working process
A chatbot usually manages tasks at this stage very well. An advantage of this simple virtual assistant is that it retrieves the necessary information instantly 24/7.
Read about other chatbot advantages here.
Thus, at the onboarding stage, a bot for HR can perform the following tasks:
- Answer FAQ promptly;
- Send tasks and explanations to the employees;
- Distribute information about the company news and inform about the upcoming corporate events, etc.;
- Hold trainings and tests;
- Help regularly evaluate the employee’s performance;
As well as:
- Fill out holiday application forms;
- Collect sick leaves, information about time off, etc.
You can always plan custom bot functionality based on the needs of the company. A chatbot for HR can become an indispensable employee who is always ready to fulfill its obligations in a quality manner.
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